Terms and Conditions
Cancellations and missed lessons:All missed sessions are chargeable if Explore Apollo Tuition has not been informed about the cancellation within the specified time. You must give a minimum of 72 hours’ notice before the start of the session to rearrange that session. For all unforeseeable situations, there must be at least 5 hours’ notice, a cancellation after this time will be charged at the full hourly rate and will not be rearranged. It will only be classed as an unforeseeable situation, if it is unpredictable and out of your personal control. We offer a make-up session for any session missed, given the 72 hours’ notice or 5 hours (for unforeseeable situations), so that you do not lose out. We do not offer any refunds for missed lessons. A make-up session must be taken at a time, other than the student’s normal session time and must be taken within 1 month of missing the session. Make-up session may not be carried over to a time after un-enrolment.
If you would like to rearrange a session, please contact us
Tutor changes:
If a tutor, for any reason, has to stop tuition mid-month, Explore Apollo Tuition will endeavour to replace that Tutor with another tutor, of same qualification and similar experience. This will be carried out as soon as possible, in order to minimise disruption to the student’s progress.
Unenrolment
if you would like to stop tuition, you must give a least a 2 weeks’ notice to both your tutor and Explore Apollo tuition. This notice must be given in writing. This allows the tutor to conclude the learning with the student and arrange their own commitments. To give notice of unenrolment please contact us.
Payment:
All monthly payment must be paid 24 hours before the first lesson of the paid month. If the payment isn’t made 24 hours before, the session will not go ahead. Once tuition for the paid month has commenced, there are no refunds. However, refer to ‘Cancellation and missed lessons’ section above for rescheduling lessons. Please note, we only do monthly a payments system.
At the end of the prepaid month, tuition automatically continues, unless you give two weeks’ notice to both your tutor and Explore Apollo tuition. Please refer to ‘Unenrolment’ section above for further details on this. If you do not give Explore Apollo Tuition and the Tutor specified notice, will assume that you wish to continue with the tuition. Your agreed time slot with the Tutor, will continue to be reserved for you.
Safeguarding:
To protect both the student and the tutor, all sessions will be recorded and saved to a Secure date-based system. Please see our ‘Privacy policy’ to how we protect and store your data. By accepting our service, you are agreeing to our safeguarding procedures. If you wish to withdraw from this safeguarding procedure, your contract will be ended immediately. A Tutor cannot be held responsible for chaperoning minors, nor guarding house and household assets while Tutoring. Please ensure that a responsible adult is on the premises at all times.
Explore Apollo Tuition advises that an adult should be present in the room throughout the lesson, for all children under 18. If Explore Apollo Tuition is notified of a child being left unsupervised and unattended during the session, the contract and lesson will be ended immediately. In suitable situations, appropriate authorities will be informed. Safeguarding both our tutors and our client is extremely important to us. If you have any concern, please contact us immediately.
Contact:
If you have any questions regarding our terms and conditions, please contact us on;
Thank you
Explore Apollo Tuition team