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Terms and Conditions

Once the first session of tuition starts (the service has started) you agree to follow all the terms and condition stated within the terms & conditions/Terms of service. The terms and conditions will always be provided before the service starts. In Explore Apollo Tuition Limited case, they are delivered through our welcome booklet, and they are clear displayed on our website. Therefore, by paying and continuing with the service you agree to withhold all terms and conditions and terms of service.

 

Cancellations and missed lessons:

All missed sessions are chargeable if Explore Apollo Tuition Limited has not been informed about the cancellation within the specified time. You must give a minimum of 72 hours’ notice before the start of the session to rearrange that session. For all unforeseeable situations, there must be at least 24 hours’ notice, a cancellation after this time will be charged at the full hourly rate and will not be rearranged. It will only be classed as an unforeseeable situation if it is unpredictable and out of your personal control.

We offer a make-up session for any session missed, given the 72 hours’ notice or 24 hours (for unforeseeable situations), so that you do not lose out. We do not offer any refunds for missed lessons. A make-up session must be taken at a time, other than the student’s normal session time and must be taken within 2 weeks of missing the session. Make-up session will not be carried over to a time after unenrolment. If you would like to rearrange a session, please contact us on 07903 857471 or email us at Finnenau@Exploreapollotuition.co.uk, or use the form on our get in touch page
 

Monthly Payment:

Monthly: All monthly payment must be paid at least 24 hours before the first lesson of the month. If the payment isn’t made at least 24 hours before, the session will not go ahead. Once tuition for the paid month has commenced, there are no refunds. However, refer to ‘Cancellation and missed lessons’ section above for rescheduling lessons. Please note, we offer monthly & weekly payment options. At the end of the prepaid month, tuition automatically continues, unless you give two weeks’ notice to both your tutor and Explore Apollo Tuition Limited. Please refer to ‘Unenrolment’ section below for further details on this. If you do not give Explore Apollo Tuition and the tutor specified notice, we will assume that you wish to continue with the service.

Your agreed time slot with the tutor, will continue to be reserved for you. You will be charged for the next two weeks without the notice period.

 

Weekly Payment:

Weekly: All weekly payments must be paid at least 24 hours before the first lesson of the week. If the payment isn’t made at least 24 hours before, the session will not go ahead. Once tuition for the paid week has commenced, there are no refunds. Our weekly payment option comes at an additional charge. (Plus, 50p per session in the week.) For example, if you have two sessions within the week there will be a £1.00 additional fee per weekly transaction.

However, refer to ‘Cancellation and missed lessons’ section above for rescheduling lessons. Please note, we offer monthly & Weekly a payment options. At the end of each prepaid week, tuition automatically continues, unless you give two weeks’ notice to both your tutor and Explore Apollo Tuition Limited. Please refer to ‘Unenrolment’ section above for further details on this. If you do not give Explore Apollo Tuition Limited and the tutor specified notice, we will assume that you wish to continue with the service. Your agreed time slot with the tutor, will continue to be reserved for you. You will be charged for the next two weeks without the notice period.

 

School term time holidays

During the school term we ask that all students take no more than one week off for all planned holidays without paying a holding fee. For term time holidays over the ‘one week’ period, we ask that a holding fee of half the hourly rate is taken per session missed. This allows us to reserve your hourly slot with your tutor. If the holding fee is not paid, then we will re-allocate your slot to another student. If you wish to continue with tuition after the time taken off and the holding fee is not paid, Explore Apollo Tuition Limited will not guarantee your spaces or hourly slot. We may re-allocate you to a new tutor, however, we cannot guarantee a place available with us.

 

School term time absences

During the school term time we ask that all students take no more than two weeks off for unforeseen absences without paying a holding fee (unforeseen absences include long term illness, family death and finically issues). Explore Apollo Tuition Limited may grant longer absences without paying a holding fee, but this is on an individual bases depending on the unforeseen absences. Explore Apollo Tuition Limited may ask for proof when evaluating the unforeseen absences. Other than our “two weeks’ term absences period we ask that a holding fee of half the hourly rate is taken per session missed.

If you wish to continue with tuition after the time taken off and the holding fee is not paid, Explore Apollo Tuition Limited will not guarantee your spaces or hourly slot.

 

Reducing hourly session

If you would like to remove one of your hourly slots, you must give a least a 2 weeks’ notice to both your tutor and Explore Apollo Tuition Limited.
This notice must be given in writing. This may be via text message or through email. This allows the tutor to conclude the learning with the student and arrange their own commitments.

To give notice of unenrolment please contact us on 07903 857471 or email us at Finnenau@Exploreapollotuition.co.uk, or use the form on our get in touch page. We ask that least a 2 weeks’ notice is given without this you will be charged for the next two weeks without the notice period.

 

Unenrolment:

If you would like to stop tuition, you must give a least a 2 weeks’ notice to both your tutor and Explore Apollo Tuition Limited.

This notice must be given in writing. The unenrolment may be via text message or through email. This allows the tutor to conclude the learning with the student and arrange their own commitments.

To give notice of unenrolment please contact us on 07903 857471 or email us at Finnenau@Exploreapollotuition.co.uk, or use the form on our get in touch page. We ask that least a 2 weeks’ notice is given without this you will be charged for the next two weeks without the notice period.

 

Additional Holiday lessons:

Explore Apollo Tuition limited allows additional lessons to be booked outside of term time (Half term holidays, Christmas, Easter & Summer) However, once the additional lessons have been booked there is a 48 hour’s cancelation period. Any lessons not cancelled with this period will not be refunded or moved to any other days.

For a confirmed booking of all Additional lessons over the holiday’s payment must be made within 48 hours from the booking.

 

Tutor changes:

If a tutor, for any reason, must stop tuition mid-month, Explore Apollo Tuition Limited will endeavour to replace that tutor with another tutor, of same qualification and similar experience. This will be carried out as soon as possible, to minimise disruption to the student’s progress.

 

Payment changes:

Explore Apollo Tuition Limited has the right to increase students’ hourly rates during the time you are having the service. However, at least 2 weeks must be giving for an hourly rate change and must be agreed by both parties. If the clients do not agree to the change of rate, then our unenrolment section applies.

 

Complaints and disputes:

Explore Apollo Tuition Limited will always aim to deliver excellence, however there may be times when the customer is not happy with the service provided by the company. Explore Apollo Tuition Limited has a complaints procedure. This procedure sets out the process for making a complaint and the amount of time you should expect to wait for a full response and investigation.

If there is a dispute about the interpretation or operation of the terms and conditions then the supplier will make every effort to resolve the dispute when and where it arises, negotiating based on good faith.

 

Force Majeure:

Explore Apollo Tuition Limited shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of technology or the breakdown of network such as WIFI. In the event of the following Explore Apollo Tuition Limited will be unable to provide the service.

 

Limitation of liability:

Explore Apollo Tuition Limited will not be held responsible for third party costs incurred by the customer for any reason whatsoever.

Explore Apollo Tuition Limited will not be held responsible for the overall results achieved by the student. Explore Apollo Tuition Limited are a supporting service and are here to aid the results of the students.

 

Safeguarding:

To protect both the student and the tutor, all sessions will be recorded and saved to a secure date-based system.

Please see our ‘Privacy policy’ to how we protect and store your data. By accepting our service, you are agreeing to our safeguarding procedures. If you wish to withdraw from this safeguarding procedure, your contract will be ended immediately.

A tutor cannot be held responsible for chaperoning minors, nor guarding house and household assets while tutoring. Please ensure that a responsible adult is always on the premises. Explore Apollo Tuition Limited advises that an adult should be present in the room throughout the lesson, for all children under 18. If Explore Apollo Tuition Limited is notified of a child being left unsupervised and unattended during the session, the contract and lesson will be ended immediately. There will be no refunds for sessions which break our safeguarding policy, nor will there be a refund of the remaining week, or month sessions. In suitable situations, appropriate authorities will be informed.

Safeguarding both our tutors and our client is extremely important to us. If you have any concern, please contact us immediately

Contact:
If you have any questions regarding our terms and conditions, please contact us
 
Thank you
Explore Apollo Tuition team

Feedback

Finn has been working with my 7 year old son for a few months now. Finn came highly recommended from a family member. My son has enjoyed learning English Comprehension with Finn and learning in a fun way by talking about things that he finds fascinating.

My son says "Finn is a good teacher and explains things well", I would highly recommend Finn.

Nim Jassi

Finn has being tutoring my son since last Summer. My son is not a lover of school and lacks confidence in himself and his abilities. Finn is super trustworthy and reliable. He makes lessons so much fun that my boy really looks forward to learning with him which is a huge comparison to how he is going to school!

I highly recommend Explore apollo and am very greatful to Finn for his patience , professionalism and kindness.

Cath Marie

Very impressed with this company. Professional, helpful, responsive, and great results. Tutor Mollie really helped my son with Chemistry. He enjoyed his Teams lessons each week and she was knowledgeable, patient and helpful.

The admin side is faultless too. Finn really takes time and care to work with families. Lesson plans are sent through and communication is second to none. This company deserves every success. We hope to use them again one day. Thank you.

Highly recommended!

Anna Jean

Finn had been helping my 11 year old with his English ready for his SATS. While he’s a bit of a Maths and Science whizz he has always lack enjoyment and confidence in English so was struggling somewhat.

My son has enjoyed working with Finn, he finds him fun and interesting and at the same time is clearly taking on board what he has been teaching him. He will now off his own back pick a word of the day to try and expand his vocabulary. In a recent parents evening I was told that his new found confidence in English is clear and that he is now getting more involved in class lessons rather than shying away and bumbling through. His quality of written work and correct use of punctuation has also come along a lot of the past few months. His teacher commented that the tutoring has certainly given him a boost and she expects him to go in and do well in his exams now.

Thank you very much Finn, if I ever need a tutor for either of the boys in future you’ll be my first choice.

Leanne Bull

Excellent management, dedicated team of teachers. We had an excellent experience especially with Finn. I have recommended them to lots of my friends and will continue to recommend.

Well done!

Sobia Arshad

Finn does absolutely amazing work with my daughter, she is more focused than she has ever been with her subjects which is down to the dedication and hard work of Finn.

I would highly recommend to anybody seeking home schooling because you won’t find any better.

Lyndsey Obrien

I highly recommend Explore Apollo tuition. My daughter had GCSE maths,English and RE tuition with Explore Apollo tuition. They provided me with lesson reminders and also lesson booklets. A massive thanks to Finn the owner who was really friendly and kind but most importantly honest.

He told us the truth about where are daughter was at with her studies, which we really needed to hear. I am sure she will do great in her exams because of the extra supported provided by the team. I do not use Facebook but when finn ask for a review I had to set up an account. He was great support and I am glad we went with them for my daughter support.

Thanks again guys. Mia x

Mia Taylor

I cannot recommend Explore Apollo Tuition enough. Finn has been incredible, professional, extremely efficient and so reliable. My son has had tuition for Maths and Science for his GCSEs. Finn and Charlotte have been amazing and have certainly played a really important role in building my son’s confidence for his exams. Finn is super organised and always replies to messages very quickly, nothing is too much trouble, 5* service.

Michelle Shave

Huge Thank you to Finn and Henry for providing a great service, great tuition that has seen my daughter pass her science gcse!! Thank you so much!

Nicola Bremner

Finn is a fantastic tutor that was instrumental in helping my daughter move from the bottom of her class to an above average position. He shows patience, proactively engages the parents and is thorough, organised and adaptive. Strongly recommend him.

George Karamanos
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