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Online safety & Safeguarding policy

These policies should be read in conjunction with the Explore Apollo Tuition terms and Conditions and the Safeguarding Procedures.
 
Introduction:
Explore Apollo Tuition is committed to ensuring the highest possible standard of safeguarding. The personal safety and wellbeing of each student and tutor at Explore Apollo Tuition is paramount.

The key foundation of our company is ensuring that lessons take place in a safe environment. This is reflected in a number of key built-in features and defined a set of Safeguarding Policies and Safeguarding Procedures for the students, parents/responsible adults and tutors who use our company.
 
Designated safeguarding leader:
Our designated safeguarding leader (Level 3) is Finnen Au. In the case of any safeguarding concerns or enquiries for both Tutors and Parent. Please contact our designated safeguard leader immediately.
 
Email : Aufinnen@gmail.com
Phone : 07903 857471
 
All of our tutors at Explore Apollo Tuition have enhanced DBS Checks and have the appropriate safeguarding certificate and training. Please feel free to contact our Level 3 designated safeguarding leader who can provide our certificate and appropriate document on your request.
 
LEGISLATIVE FRAMEWORK:
These policies and Safeguarding Procedures aim to ensure that all persons using the Explore Apollo Tuition services can do so safely within child safeguarding standards and UK law.
 
AIMS:
The aim of this policy is to safeguard all students and other persons using Explore Apollo Tuition whilst they are within an lesson session.
 
  1. This policy document contains the responsibilities of all persons using Explore Apollo Tuition, including tutors, students, parents (responsible adults) and teachers.
  2. It is important that all persons using or working on behalf of Explore Apollo Tuition are aware of this policy and have familiarised themselves with the detailed safeguarding Safeguarding Procedures.
  3. This policy should be read and understood before engaging in any activity arranged through Explore Apollo Tuition and the responsibilities and Safeguarding Procedures they must adhered to. Contravention of the Safeguarding Policy document could lead to suspension and/or barring from the services (see terms and conditions)
 
Our TUTORS:
Explore Apollo Tuition conduct a video interview with all tutors as part of the selection process and will request photo identification documents (such as a student card, passport or driving licence). Explore Apollo Tuition will only transfer payment to tutors holding a personal bank account in the United Kingdom.
 
  1. Explore Apollo Tuition gives only accepts tutors with a self-certify enhanced DBS checks and this information will be displayed in the welcome booklet under tutor’s information. We check and run enhance DBS checks and parents or schools are entitled to ask the tutor to verify this during the “meet the tutor” session.
  2. Explore Apollo Tuition has a process of continual ratings and will encourage students and parents to provide feedback about the tutors. This enables prospective students and parents/responsible adults to choose the tutor best suited to their needs.
 
PRIVACY:
The tutor will not be aware of the email address of the student or parent/responsible adult and will not be able to communicate with them directly. The tutor will not be able to initiate first email contact with parents or students.
 
  1. All email communication between tutor and student will be copied to the parent/responsible adult (or school/school representative where appropriate).
  2. All personal details about the student and parents, including contact address and phone number, will remain private and confidential and will not be available to the tutor. 
  3. All data held by Explore Apollo Tuition is in accordance with the Data Protection Act 1998.
 
RECORDING OF SESSIONS:
All lessons will be recorded and normally available for play back to the parents and students for up to three months.The recordings remain the property of Explore Apollo Tuition.
 
  1. Explore Apollo Tuition may review any sessions where a report has been made by any person using Explore Apollo Tuition for the purpose of investigating the report.
  2. Explore Apollo Tuition will allow access to UK law enforcement of any recording where it is reported a criminal offence may have occurred in relation to a specific session. 
 
Roles and Responsibilities of persons using Explore Apollo Tuition
 
THE TUTOR shall:
  1. Ensure that their environment does not display any inappropriate images or documentation capable of being viewed by the student or parent/responsible adult when conducting a session.
  2. Treat students fairly and without prejudice or discrimination; students who have a disability or come from a minority ethnic or cultural group can easily become victims of discrimination and prejudice which may be harmful to the student’s wellbeing.
  3. Always ensure language is appropriate and not offensive or discriminatory.
  4. Ensure any contact with the student is appropriate to their role as a tutor and confined to the relevant lesson session.
  5. Not make any improper suggestions to a student.
  6. Not send unsolicited communications to the student or parent/responsible adult.
  7. Value and take students’ contributions seriously.
  8. Report any dispute with a student, parent/responsible adult, or another tutor to the designated safeguarding lead, in accordance with the document.
  9. Report any inappropriate behaviour or illegal activity identified within an lesson session by the student or third party, in accordance with Safeguarding Procedures set out in Safeguarding Safeguarding Procedures.
  10. Ensure that if no parent/responsible adult is present during an lesson session if not they can terminate the session. (please see terms and conditions).
 
THE STUDENT:
Students can register with the service but cannot start using the service until a sponsor/parent/guardian/carer over the age of 18 has formally registered and agreed to be the formal sponsor and to hold legal relationship with the company.
 
The student shall:
  1. Treat the tutor with respect and fairness, and not subject them to abusive behaviour or language.
  2. Not make any improper suggestions to the tutor.
  3. Have no inappropriate communication with the tutor outside the lesson session.
  4. Report any dispute with a tutor to a parent/responsible adult in accordance with are .
  5. Report any inappropriate behaviour or illegal activity by a tutor within a session in accordance with the Section 3 of .
  6. Be aware that the sessions are recorded and they are available for review for a period up to 3 months. (also see ).
 
The parent/responsible adult shall: 
  1. Ensure the student is fully aware of the Safeguarding Policy.
  2. Always be responsible for the welfare of the student during the session.
  3. Always be responsible for the physical environment of the pupil during the session ensuring it is safe and appropriate.
  4. If they consider it appropriate, be present or available during a tutor session so any concerns encountered by the student can be reported as soon as possible and ensure the student and tutor are behaving in an appropriate manner.
  5. Ensure that tutors will be treated with respect and fairness by the student and will not be subjected to abusive behaviour or language.
  6. Ensure that no improper suggestions are made by either the tutor or student. Ensure the student has no inappropriate communication with the tutor outside the lesson session.
  7. Report any unsolicited communications between the tutor and student if appropriate.Report any dispute with a tutor to the designated safeguarding leader in accordance with Safeguarding Procedures set out in this document.Report any inappropriate behaviour or illegal activity by a tutor in accordance with Safeguarding Procedures set out in this document.
  8. Be aware all lessons will be recorded and made available for play back for up to 90 days (also see Recording of Sessions, Section 6)
 
The designated safeguarding leader:
The Management of Explore Apollo Tuition shall: 
 
  1. Conduct a video interview with tutors before they are permitted to join the Explore Apollo Tuition company.
  2. Ensure that any dispute between persons using the services is handled efficiently and fairly without discrimination in accordance with the Safeguarding Procedures set out in this document.
  3. Deal with reports of possible illegal activity promptly, ensuring the safety and wellbeing of the student and/or tutor in accordance with the Safeguarding Procedures set out in this document.
  4. If any incident is reported to the police relating to a specific session, make the recording available for the police to use as evidence in any proceedings if appropriate (also see Recording of Sessions).
  5. If appropriate, employ the services of an independent Child Protection consultant to review a report concerning the welfare of a student ensuring an appropriate course of action is taken.
  6. Regularly review the Safeguarding Policy and Safeguarding Procedures to ensure they are relevant and adequate to safeguard all persons using the service.
 
COMPLIANCE:
All persons using the Explore Apollo Tuition services have a responsibility to familiarise themselves with the Safeguarding Policy.
  1. Any tutor reported for a breach of the Safeguarding Policy will be suspended from the company until the incident has been investigated by the appropriate authority. The reporter may be informed of the resolution if appropriate.
  2. The final decision on action taken for minor breaches of the Safeguarding Policy will be the responsibility of designated safeguarding leader.
  3. Any person reported for illegal activity whilst using the services will be reported to police and will be barred from the company.
  4. Any person reported for causing harm to a student or subjecting the student to sexual abuse will be reported to police and barred from the company.
 
REVIEW:
The Safeguarding Policy and Safeguarding Procedures will be reviewed by the company on a regular basis to ensure it is adequate and relevant to safeguarding standards.
 
Summary:
Our designated safeguarding leader (Level 3) is Finnen Au. In the case of any safeguarding concerns or enquiries for both Tutors and Parent. Please contact our designated safeguard leader immediately.
 
All of our tutors at Explore Apollo Tuition have enhanced DBS Checks and have the appropriate safeguarding certificate and training. Please feel free to contact our Level 3 designated safeguarding leader who can provide our certificate and appropriate document on your request.
 
Thank you
Explore Apollo Tuition Team
 
 

Feedback

Finn has been working with my 7 year old son for a few months now. Finn came highly recommended from a family member. My son has enjoyed learning English Comprehension with Finn and learning in a fun way by talking about things that he finds fascinating.

My son says "Finn is a good teacher and explains things well", I would highly recommend Finn.

Nim Jassi

Finn has being tutoring my son since last Summer. My son is not a lover of school and lacks confidence in himself and his abilities. Finn is super trustworthy and reliable. He makes lessons so much fun that my boy really looks forward to learning with him which is a huge comparison to how he is going to school!

I highly recommend Explore apollo and am very greatful to Finn for his patience , professionalism and kindness.

Cath Marie

Very impressed with this company. Professional, helpful, responsive, and great results. Tutor Mollie really helped my son with Chemistry. He enjoyed his Teams lessons each week and she was knowledgeable, patient and helpful.

The admin side is faultless too. Finn really takes time and care to work with families. Lesson plans are sent through and communication is second to none. This company deserves every success. We hope to use them again one day. Thank you.

Highly recommended!

Anna Jean

Finn had been helping my 11 year old with his English ready for his SATS. While he’s a bit of a Maths and Science whizz he has always lack enjoyment and confidence in English so was struggling somewhat.

My son has enjoyed working with Finn, he finds him fun and interesting and at the same time is clearly taking on board what he has been teaching him. He will now off his own back pick a word of the day to try and expand his vocabulary. In a recent parents evening I was told that his new found confidence in English is clear and that he is now getting more involved in class lessons rather than shying away and bumbling through. His quality of written work and correct use of punctuation has also come along a lot of the past few months. His teacher commented that the tutoring has certainly given him a boost and she expects him to go in and do well in his exams now.

Thank you very much Finn, if I ever need a tutor for either of the boys in future you’ll be my first choice.

Leanne Bull

Excellent management, dedicated team of teachers. We had an excellent experience especially with Finn. I have recommended them to lots of my friends and will continue to recommend.

Well done!

Sobia Arshad

Finn does absolutely amazing work with my daughter, she is more focused than she has ever been with her subjects which is down to the dedication and hard work of Finn.

I would highly recommend to anybody seeking home schooling because you won’t find any better.

Lyndsey Obrien

I highly recommend Explore Apollo tuition. My daughter had GCSE maths,English and RE tuition with Explore Apollo tuition. They provided me with lesson reminders and also lesson booklets. A massive thanks to Finn the owner who was really friendly and kind but most importantly honest.

He told us the truth about where are daughter was at with her studies, which we really needed to hear. I am sure she will do great in her exams because of the extra supported provided by the team. I do not use Facebook but when finn ask for a review I had to set up an account. He was great support and I am glad we went with them for my daughter support.

Thanks again guys. Mia x

Mia Taylor

I cannot recommend Explore Apollo Tuition enough. Finn has been incredible, professional, extremely efficient and so reliable. My son has had tuition for Maths and Science for his GCSEs. Finn and Charlotte have been amazing and have certainly played a really important role in building my son’s confidence for his exams. Finn is super organised and always replies to messages very quickly, nothing is too much trouble, 5* service.

Michelle Shave

Huge Thank you to Finn and Henry for providing a great service, great tuition that has seen my daughter pass her science gcse!! Thank you so much!

Nicola Bremner

Finn is a fantastic tutor that was instrumental in helping my daughter move from the bottom of her class to an above average position. He shows patience, proactively engages the parents and is thorough, organised and adaptive. Strongly recommend him.

George Karamanos
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