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Online safety & Safeguarding procedures

These policies should be read in conjunction with the Explore Apollo Tuition Terms and Conditions and the Safeguarding Policy.
 
INTRODUCTION:
  1. Explore Apollo Tuition is committed to ensuring the highest possible standard of safeguarding.
  2. The following sections set out the procedures that should be followed if an incident occurs.
  3. The safety and wellbeing of any student or other person using Explore Apollo Tuition is paramount. These procedures aim to ensure a prompt response to any incident and to minimise any further harm to a student or other person.
  4. There are differing severities of behaviour which could be witnessed during an lesson session. Some behaviour would warrant only a report to Our designated safeguarding leader and other behaviour maybe of a more serious nature where a direct report to the police may be necessary.
  5. Each section below sets out the recommended procedure which should be followed. It is always the responsibility of the person alerted to the incident to take some action to protect the student or other person. Explore ApolloTuition  will not be responsible for any non-compliance with the recommended procedure.
  6. The procedures are not an exhaustive list; therefore if an incident occurs that is not covered in this document you are advised to contactExplore Apollo Tuition, or the police if you believe that it may be a criminal matter.
 
Designated safeguarding leader:
Our designated safeguarding leader (Level 3) is Finnen Au. In the case of any safeguarding concerns or enquiries for both Tutors and Parent. Please contact our designated safeguard leader immediately. All of our tutors at Explore Apollo Tuition have enhanced DBS Checks and have the appropriate safeguarding certificate and training. Please feel free to contact our Level 3 designated safeguarding leader who can provide our certificate and appropriate document on your request.
 
Email : Aufinnen@gmail.com
Phone : 07903 857471
 

TUTORS
If a tutor sees/experiences:
Inappropriate language: The tutor will request, in a polite manner, that the student or other persons using inappropriate language refrains from doing so during the lesson session. If the language continues the tutor will explain that they will terminate the session due to the language and will report the matter to the management team. Who will decide on any further use of the service by the student or other person involved. The tutor will have no further contact with the student unless by mutual agreement with management. Any unsolicited contact from the student or other persons following the termination of the session should be reported to Explore Apollo Tuition.
 
Inappropriate behaviour: The tutor will request, in a polite manner, that the student or other persons involved in the inappropriate behaviour refrains from the behaviour during the lesson session. If the behaviour continues the tutor will explain that they will terminate the session due to the behaviour and will report the matter to the management team who will decide on any further use of the service by the student or other person involved. The tutor should have no further contact with the student unless by mutual agreement with Explore Apollo Tuition. Any unsolicited contact from the student or other persons following the termination of the session should be reported to Explore Apollo Tuition.
 
Inappropriate or abusive images:
 
  1. Any display of adult pornographic images whilst in the presence of a student may constitute an offence under UK law. Any tutor witnessing the display of adult pornographic images by or towards a student should explain that the images should not be displayed during an lesson session, terminate the session and report the matter to Explore Apollo Tuition.
  2. Any display of child abuse images or indecent images of a child (for these purposes, a ‘child’ is defined as anyone under the age of 18 years) is an offence under UK law. Any tutor witnessing a display of indecent images of a child by or in the presence of a student should explain that due to the nature of the images they will terminate the session. The tutor should then inform the UK police. The tutor should also inform Explore Apollo Tuition of the incident to ensure any recordings can be preserved and made available for any police investigation. The tutor should have no further contact with the student or any other person involved in the incident. Any unsolicited contact from the student or other persons following the termination of the session should be reported to the police and Explore Apollo Tuition immediately.This action should be taken so that the correct authorities can be alerted and can deal appropriately with the incident.
  3. The display of any other images perceived to be inappropriate, either due to the age of the student or the content of the image shall be reported to Explore Apollo Tuition at the discretion of the parent/responsible adult.
 
Disclosure of/witness to abuse towards or in the presence of a student:
 
  1. Any physical or sexual abuse of a child is an offence under UK law. If a tutor receives information about such abuse from the student or other person present they should reassure the person that they can get assistance for them. It is the responsibility of the designated safeguard Leader to contact the UK police and report what has been witnessed.
  2. If the tutor witnesses any such abuse at first-hand they should immediately contact the police and report the incident. The tutor should also inform designated safeguarding leader of the incident to ensure any recordings can be preserved and made available for any police investigation. The tutor should have no further contact with the student or other person involved in the incident. Any unsolicited contact from the student or other persons following the termination of the session should be reported to the police and Explore Apollo Tuition immediately.
 
Disclosure of inappropriate/sensitive information:
During an lesson session sensitive information may be offered by a student or other person present. If the information relates to any kind of abuse the tutor should refer to ‘Disclosure of/witness to abuse towards or in the presence of a student’, above. The student or other person present should be discouraged from disclosing sensitive information by the tutor. If the information continues to be shared the tutor will determine the impact of the information and decide whether to continue or terminate the session and report the incident to safeguarding leader.Any information disclosed regarding the safety of a child should always be reported immediately to the UK police.
 
 
STUDENTS
If a student sees/experiences:
Inappropriate language: The student will inform a parent/responsible adult of the tutor using inappropriate language. The parent/responsible adult should ask the tutor to refrain from using inappropriate language during the lesson session. If the language continues the parent/responsible adult should explain that they will terminate the session and will report the matter to Explore Apollo Tuition, who will decide on any further use of the service by the tutor. The student and parent/responsible adult should have no further contact with the tutor unless by mutual agreement with Explore Apollo Tuition . Any unsolicited contact from the tutor after termination of the session should be reported to the Explore Apollo Tuition.If a parent/responsible adult are not present or readily available the student should report the language as soon as possible to a parent/responsible adult who will take the decision to report the incident.
 
Inappropriate behaviour: The student will inform a parent/responsible adult of the tutor using inappropriate behaviour. The parent/responsible adult should ask the tutor to refrain from using inappropriate behaviour during the lesson session. If the behaviour continues the parent/responsible adult will explain that they will terminate the session due to the behaviour and will report the matter to the management team who will decide on any further use of the service by tutor. The student, parent/responsible adult should have no further contact with the tutor unless by mutual agreement with Explore Apollo Tuition. Any unsolicited contact from the tutor after termination of the session should be reported to Explore Apollo Tuition.
 
  1. If a parent/responsible adult are not present or readily available the student should report the behaviour as soon as possible to a parent/responsible adult who will take a decision to report the incident.
  2. If the behaviour is of a sexual nature towards a student by a tutor, the student should immediately inform a parent/responsible adult and terminate the session. The parent/responsible adult should inform the UK police and the designated safeguard leader immediately.
 
Inappropriate or abusive images:
 
  1. Any display of adult pornographic images whilst in the presence of a student may constitute an offence under UK law. Any student witnessing the display of adult pornographic images by a tutor should immediately terminate the session and report this to a parent/responsible adult who should inform the UK police.
  2. Any display of child abuse images or indecent images of a child (for these purposes, a ‘child’ is defined as anyone under the age of 18 years) is an offence under UK law. Any student witnessing a display of indecent images of a child should immediately terminate the session and report this to a parent/responsible adult, who should inform the UK police.
  3. The parent/responsible adult should also inform Explore Apollo Tuition of the incident to ensure that any recordings can be preserved and made available for any police investigation. The student, parent/responsible adult should have no further contact with the tutor involved in the incident. Any unsolicited contact from the tutor following the discontinuation of the session should be reported to the police and Explore Apollo Tuition immediately.
  4. This action should be taken so that the correct authorities can be alerted and can deal appropriately with the incident.The display of any other images perceived to be inappropriate either due to age of the student or content of the image shall be reported to Explore Apollo Tuition at the discretion of the parent/responsible adult.
 
Disclosure of/witness to abuse:
Any physical or sexual abuse of a person is an offence under UK law. If a student receives information about such abuse from the tutor or other person present they should immediately inform a parent/responsible adult. It is the responsibility of the parent/responsible adult to contact the UK police and report what was witnessed..If the student witnesses any such abuse at first-hand they should immediately contact a parent/responsible adult who should immediately inform the UK police. The parent/responsible adult should also inform Explore Apollo Tuition of the incident to ensure that any recordings can be preserved and made available for any police investigation. The student, parent/responsible adult should have no further contact with the tutor involved in the incident. Any unsolicited contact from the tutor following the termination of the session should be reported to the parent/responsible adult immediately.This action should be taken so the correct authorities can be alerted and can deal appropriately with the incident.
 
Disclosure of inappropriate/sensitive information:
During an lesson session sensitive information may be offered by a tutor (If the information relates to any kind of abuse the student should refer to ‘Disclosure of/Witness to abuse’). The tutor should be discouraged from disclosing sensitive information by the student, parent/responsible adult. The parent/responsible adult will determine the impact of the information and decide whether to continue or terminate the session and report the incident to Explore Apollo Tuition.
 
  1. Any information disclosed regarding the safety of a child should always be immediately reported to the UK police.
  2. Any tutor reported by a parent/responsible adult will be suspended from the site until the incident has been investigated by the appropriate authority. The parent/responsible adult may be informed of the resolution if appropriate.
 
PARENTS/RESPONSIBLE ADULTS:
 
  1. As per the policy document, the parent/responsible adult has primary responsibility for the welfare and safety of the student during an lesson session and should be present or available to deal with any concerns or incidents reported by the student.
  2. It is also the duty of the parent/responsible adult to ensure the wellbeing of the child if they have been affected by anything said or done by the tutor.
  3. If a parent/responsible adult is alerted by the student to any inappropriate behaviour/language or information by the student or they witness any inappropriate behaviour/language or information by the tutor, they should immediately speak to the tutor, state their concern and inform them they are terminating the session. The incident should then be reported to Explore Apollo Tuition to take appropriate action. As there is a recording of the session available, the parent/responsible adult may review the session before taking further action.
  4. The parent/responsible adult should have no further contact with the tutor involved in the incident. Any unsolicited communication from the tutor should be reported to the police and Explore Apollo Tuition as soon as possible.
  5. If a parent/responsible adult is alerted by the student to any inappropriate or abusive images or they witness any inappropriate or abusive images displayed by the tutor, they should immediately speak to the tutor, state their concern and inform them they are terminating the session. The parent/responsible adult should inform the UK police (if appropriate) and (in all cases) Explore Apollo Tuition of the incident to ensure that any recordings can be preserved and made available to any police investigation.
  6. The parent/responsible adult should have no further contact with the tutor involved in the incident. Any unsolicited communication from the tutor should be reported to the police and Explore Apollo Tuition as soon as possible.
  7. As there is a recording of the session available, the parent/responsible adult may review the session before taking further action.
  8. Any tutor reported by a parent/responsible adult will be suspended from the company until the incident has been investigated by the appropriate authority. The parent/responsible adult will be informed of the resolution if appropriate.
 
MANAGEMENT Responsibilities:
The Safeguarding Policy and Safeguarding Procedures of the Explore Apollo Tuition website and services are the responsibility of the Director and management.
 
  1. Any report of a contravention of the Safeguarding Policy will be reviewed by designated safeguarding lead, who may engage independent Child Protection consultants to ensure that an appropriate course of action is taken.
  2. Any incident reported to Explore Apollo Tuition shall be reviewed as soon as possible to ensure a timely resolution.
  3. If a report concerns minor breach of the Safeguarding Policy, Explore Apollo Tuition can make a decision as to appropriate action which may include barring the reported person from using the services.
  4. If a report is received by Explore Apollo Tuition which concerns the immediate safety of a student or any illegal activity during an lesson session, they will be required to contact UK police and report the incident.

Thank you
Explore Apollo Tuition team
 

Feedback

Highly recommend this Tuition service. Friendly, knowledgeable tutors who have helped my child reach their full potential and boost their confidence. A great service with regular updates and Tutor reports at the end of term.

Tasneem Hussain

Really happy with the level of service from Finn. He has great communication and is always on hand ready to help and support our child with in any way he can.We started tuition during lockdown to support our daughters 11 plus tests in the future. Finn has created a custom package for us and helps our daughter with additional support material for each lesson.Would highly recommend Finn and his team and will be adding lessons for our other children in the near future.

Parminder Singh Narwal

Cannot say thank you enough to Finn. We contacted him after schools shutting for the second time to help with our 6 year old. We were worried about how much school he has missed and was looking for someone to help keep him interested and motivated to learn. It worked out brilliantly and I could not believe how he managed to keep him engaged for an hour each time. We are even hoping to continue with Finn after our son settles back into school. I was so impressed with the work our son was producing and without any of the moaning that I was receiving.

Amanda Bown

We found Finn from a local recommendation, and he started working with my 6 and 7 year old sons during the lockdown, helping them several times a week with English and Maths. For us homeschooling was a battle and after missing so much school this year it was a relief to know they were still learning and progressing.Finn kept them motivated, interested, and somehow managed to keep them engaged every single lesson! The boys loved learning with Finn and I am very sure we will be using Explore Apollo Tuition in the future.... I highly recommend and a massive thank you from all of us x

Michelle Perez

This young man has the patience of a saint. My 10-year-old is very bright but gets bored easily. Finnen, has gone out of his way to engage with Gabriel, which has worked fabulously. My son is going for his 11 plus and saying we have been in lockdown Finnen has done awesome job of keeping him up to date.

Sam Denning

I first started using Finn and Mollie after a recommendation from a friend during lockdown and they have been amazing. My son is in year 9 and he throughout lockdown he has been doing Maths, Chemistry and English with FAU and he has been engaged and really enjoying the sessions. As he is not a child that naturally enjoys learning this shows just how good the tutors are. My son had to sit exams at the end of term and after not being in school and with no lessons other than the work set I am pleased to say his grades improved in all subjects where he has had the tutoring which I fantastic.

Not only this Finn and Mollie have inspired my son to go back to school with a new focus wanting to improve his grades and do well. I can not recommend this company enough.”

Samantha Turner