Complaints and Comments Procedures

Comments

Explore Apollo Tuition Limited will always aim to deliver excellence, however there may be times when the customer is not happy with the service provided by the company. If you have a comment or are dissatisfied about some aspect of service and the way, it is conducted please follow the procedure set out below to ensure that your concerns are fully investigated, and appropriate action is taken where necessary.

PLEASE NOTE: This procedure is for all comments regarding your students’ progress, tutor feedback or admin feedback. This is not for use in cases where you are dissatisfied with the terms and conditions, issues with Payments and missed/cancelled lessons. Please see Terms and conditions.

Comments Procedure

Discuss your comment/concern informally with the tutor who performs your child’s lessons.

If this fails to resolve your comment you should put your comment in writing (text or email), giving as much detail as you can, and send it for the attention of Director.

Email: Finnenau@Exploreapollotuition.co.uk Mobile Phone number: 07903 857471

The Director will acknowledge your comment in writing.

The Director will investigate your comment within 7 days (should this need to be extended, communication will be made). The Director will consider your comment and the outcomes of the investigation. The Director will set out a decision with brief grounds for it in writing and provide you with a copy of it within 14 days. The Director will request an online face-too-face meeting with yourselves and the students and put together an action plan going forward.

The decision of the Director in relation to the comment is Final and will not be discussed further. Please see terms and conditions on issues of Cancelation or missed session and Un-enrolment.

Feedback

Finn has been working with my 7 year old son for a few months now. Finn came highly recommended from a family member. My son has enjoyed learning English Comprehension with Finn and learning in a fun way by talking about things that he finds fascinating.

My son says "Finn is a good teacher and explains things well", I would highly recommend Finn.

Nim Jassi

Finn has being tutoring my son since last Summer. My son is not a lover of school and lacks confidence in himself and his abilities. Finn is super trustworthy and reliable. He makes lessons so much fun that my boy really looks forward to learning with him which is a huge comparison to how he is going to school!

I highly recommend Explore apollo and am very greatful to Finn for his patience , professionalism and kindness.

Cath Marie

Very impressed with this company. Professional, helpful, responsive, and great results. Tutor Mollie really helped my son with Chemistry. He enjoyed his Teams lessons each week and she was knowledgeable, patient and helpful.

The admin side is faultless too. Finn really takes time and care to work with families. Lesson plans are sent through and communication is second to none. This company deserves every success. We hope to use them again one day. Thank you.

Highly recommended!

Anna Jean

Finn had been helping my 11 year old with his English ready for his SATS. While he’s a bit of a Maths and Science whizz he has always lack enjoyment and confidence in English so was struggling somewhat.

My son has enjoyed working with Finn, he finds him fun and interesting and at the same time is clearly taking on board what he has been teaching him. He will now off his own back pick a word of the day to try and expand his vocabulary. In a recent parents evening I was told that his new found confidence in English is clear and that he is now getting more involved in class lessons rather than shying away and bumbling through. His quality of written work and correct use of punctuation has also come along a lot of the past few months. His teacher commented that the tutoring has certainly given him a boost and she expects him to go in and do well in his exams now.

Thank you very much Finn, if I ever need a tutor for either of the boys in future you’ll be my first choice.

Leanne Bull

Excellent management, dedicated team of teachers. We had an excellent experience especially with Finn. I have recommended them to lots of my friends and will continue to recommend.

Well done!

Sobia Arshad

Finn does absolutely amazing work with my daughter, she is more focused than she has ever been with her subjects which is down to the dedication and hard work of Finn.

I would highly recommend to anybody seeking home schooling because you won’t find any better.

Lyndsey Obrien

I highly recommend Explore Apollo tuition. My daughter had GCSE maths,English and RE tuition with Explore Apollo tuition. They provided me with lesson reminders and also lesson booklets. A massive thanks to Finn the owner who was really friendly and kind but most importantly honest.

He told us the truth about where are daughter was at with her studies, which we really needed to hear. I am sure she will do great in her exams because of the extra supported provided by the team. I do not use Facebook but when finn ask for a review I had to set up an account. He was great support and I am glad we went with them for my daughter support.

Thanks again guys. Mia x

Mia Taylor

I cannot recommend Explore Apollo Tuition enough. Finn has been incredible, professional, extremely efficient and so reliable. My son has had tuition for Maths and Science for his GCSEs. Finn and Charlotte have been amazing and have certainly played a really important role in building my son’s confidence for his exams. Finn is super organised and always replies to messages very quickly, nothing is too much trouble, 5* service.

Michelle Shave

Huge Thank you to Finn and Henry for providing a great service, great tuition that has seen my daughter pass her science gcse!! Thank you so much!

Nicola Bremner

Finn is a fantastic tutor that was instrumental in helping my daughter move from the bottom of her class to an above average position. He shows patience, proactively engages the parents and is thorough, organised and adaptive. Strongly recommend him.

George Karamanos

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