Late Policy

The following document outlines the procedure the tutors will follow if a student is late for a schedule session.

If the student has not arrived by 10 minutes into the session the tutor will request a text reminder. The text reminder will say: “Hi, is everything ok for today session.”
If the tutor still has not heard anything from the student after 15 minutes into the session. The tutor will request a call to be made to the parents.
If the tutor still has not heard anything from the student after 30 minutes into the session, the tutor will log of the call. Please note that after 30 minutes of the lesson and after the text reminder, followed by a call reminder. The lesson will be classed as a late cancelation.

The following Term and condition will apply, (Please see terms and conditions for full document or your welcome booklet.)

Cancellations and missed lessons: All missed sessions are chargeable if Explore Apollo Tuition Limited has not been informed about the cancellation within the specified time.

You must give a minimum of 72 hours’ notice before the start of the session to rearrange that session. For all unforeseeable situations, there must be at least 48 hours’ notice, a cancellation after this time will be charged at the full hourly rate and will not be rearranged. It will only be classed as an unforeseeable situation if it is unpredictable and out of your personal control. We offer a make-up session for any session missed, given the 72 hours’ notice or 48 hours (for unforeseeable situations), so that you do not lose out. We do not offer any refunds for missed lessons.

A make-up session must be taken at a time, other than the student’s normal session time and must be taken within 2 weeks of missing the session. Make-up session will not be carried over to a time after un-enrolment.

Feedback

Finn has been working with my 7 year old son for a few months now. Finn came highly recommended from a family member. My son has enjoyed learning English Comprehension with Finn and learning in a fun way by talking about things that he finds fascinating.

My son says "Finn is a good teacher and explains things well", I would highly recommend Finn.

Nim Jassi

Finn has being tutoring my son since last Summer. My son is not a lover of school and lacks confidence in himself and his abilities. Finn is super trustworthy and reliable. He makes lessons so much fun that my boy really looks forward to learning with him which is a huge comparison to how he is going to school!

I highly recommend Explore apollo and am very greatful to Finn for his patience , professionalism and kindness.

Cath Marie

Very impressed with this company. Professional, helpful, responsive, and great results. Tutor Mollie really helped my son with Chemistry. He enjoyed his Teams lessons each week and she was knowledgeable, patient and helpful.

The admin side is faultless too. Finn really takes time and care to work with families. Lesson plans are sent through and communication is second to none. This company deserves every success. We hope to use them again one day. Thank you.

Highly recommended!

Anna Jean

Finn had been helping my 11 year old with his English ready for his SATS. While he’s a bit of a Maths and Science whizz he has always lack enjoyment and confidence in English so was struggling somewhat.

My son has enjoyed working with Finn, he finds him fun and interesting and at the same time is clearly taking on board what he has been teaching him. He will now off his own back pick a word of the day to try and expand his vocabulary. In a recent parents evening I was told that his new found confidence in English is clear and that he is now getting more involved in class lessons rather than shying away and bumbling through. His quality of written work and correct use of punctuation has also come along a lot of the past few months. His teacher commented that the tutoring has certainly given him a boost and she expects him to go in and do well in his exams now.

Thank you very much Finn, if I ever need a tutor for either of the boys in future you’ll be my first choice.

Leanne Bull

Excellent management, dedicated team of teachers. We had an excellent experience especially with Finn. I have recommended them to lots of my friends and will continue to recommend.

Well done!

Sobia Arshad

Finn does absolutely amazing work with my daughter, she is more focused than she has ever been with her subjects which is down to the dedication and hard work of Finn.

I would highly recommend to anybody seeking home schooling because you won’t find any better.

Lyndsey Obrien

I highly recommend Explore Apollo tuition. My daughter had GCSE maths,English and RE tuition with Explore Apollo tuition. They provided me with lesson reminders and also lesson booklets. A massive thanks to Finn the owner who was really friendly and kind but most importantly honest.

He told us the truth about where are daughter was at with her studies, which we really needed to hear. I am sure she will do great in her exams because of the extra supported provided by the team. I do not use Facebook but when finn ask for a review I had to set up an account. He was great support and I am glad we went with them for my daughter support.

Thanks again guys. Mia x

Mia Taylor

I cannot recommend Explore Apollo Tuition enough. Finn has been incredible, professional, extremely efficient and so reliable. My son has had tuition for Maths and Science for his GCSEs. Finn and Charlotte have been amazing and have certainly played a really important role in building my son’s confidence for his exams. Finn is super organised and always replies to messages very quickly, nothing is too much trouble, 5* service.

Michelle Shave

Huge Thank you to Finn and Henry for providing a great service, great tuition that has seen my daughter pass her science gcse!! Thank you so much!

Nicola Bremner

Finn is a fantastic tutor that was instrumental in helping my daughter move from the bottom of her class to an above average position. He shows patience, proactively engages the parents and is thorough, organised and adaptive. Strongly recommend him.

George Karamanos

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